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So This is actually the Salesforce System, so This might be The standard household monitor.
When you've got voice details controller you obtain two additional item bars at the top.
A single is transcript research and one other is transcript.
Transcripts will quickly just listing the entire preceding transcripts that have transpired inside the organisation.
And you'll go from start out, day, time, duration, number of seats, or perhaps agent.
The products definitely relates to lifetime after we take a look at actually on the lookout for the search engine.
So if we go into transcript look for.
This will do a look for functionality throughout the entire with the Salesforce platform for terms.
Therefore if we key in in this article 'economical' along with the date range will immediately populate to the final 30 times.
So if we go it out to 2 many years just for the goal of this demo.
You are able to see here that there are 5 transcripts of in which We have got the phrase 'monetary'.
Just click on one of these you can actually see on the correct hand facet.
The transcript will seem on the ideal hand aspect, of which you'll be able to just scroll up and down.
If I used to be to toggle amongst A further transcript we'll have the ability to go forward to a different transcript.
The sophistication on the product nevertheless, actually arrives inside the metadata mapping.
So, if we go in to the contacts in Salesforce, so This could be described as a customer so you click to Alex Robson such as.
And this has become displaying most of the transcripts on the correct hand facet below, that transpired with Alex Robson to be a purchaser.
As you could see, a good amount of transcripts below to select from.
You may click on just one in this article.
You could then also just scroll down and also have a look at the transcript.
You've speaker separation throughout this.
If I was then to try and do a similar lookup conditions.
So you do 'monetary' and after that unfold that out to the final two decades, or yr, you may see there are now 3.
So these a few will be the conversations which have happened with Alex exactly where we've outlined the phrase 'economical'.
When you truly go, you've also got the ability to be capable to hear the decision.
Therefore if you truly click down in this article it is possible to see that it claims hear.
This is the seamless integration, which opens up an authentication window to have the ability to go to the quantify solution.
This is able to Ordinarily, once you've logged in The 1st time, this will likely instantly log you in.
For the purpose of which is There's a safe authentication because not all organisations want their staff members to really pay attention to the audio.
Many of them would just want them to see the transcript.
So this basically opens up and is definitely going over a gradual Wi-Fi at the moment but this would Typically be instantaneous.
This tends to truly open up the ability to begin to see the media player and really hear https://iptvgreek.com the decision.
Once you can pay attention to the decision you've got then got the complete features of the Red Box quantify Media Player which gives you a chance to be able to both find particular aspects of the decision and have it on loop, or you'll be able to choose in case you planned to suppress a number of them silence, hasten the whole process of the audio of the call to possibly increase or sluggish it down, so the entire functionalities of your Crimson Box Recorder.
If I flick back in the Salesforce application we may start off aquiring a look at the metadata.
Therefore if I click to this phone in this article and consider file, it opens up A further bar which reveals you the small print of the metadata.
So it will likely have listed here the phone number, so this is where It really is performing the mapping specifically into the contact.
In addition, it understands if that Get in touch with belongs to an account and in addition consists of details from your Call Centre natural environment.
So, irrespective of whether that be an agent I.
D.
, get in touch with amount, how much time the call was.
All this metadata could be quickly mapped and claimed on throughout the Salesforce dashboard of reports.
But we can do the reporting directly from the Salesforce dashboard and this experiences over the metadata.
So by truly possessing a search below we are able to check if I change the web site watch of the, you've a chance to be able to take a look and find out how many phone calls are made by selected men and women inside specific organisations.
So in here we can easily see that Kate Hammett is known as 23 periods within Red Box, whereas Alex Robson has only currently being referred to as sixteen.
So It is really a great way of truly comprehending who's creating the phone calls.
But additionally you could potentially do this within the length of phone so give me the volume of calls which have been less than two minutes long in just a particular date selection.
And so the parts that we are able to map most of the transcripts into accounts which is the principle account with the organization the Make contact with and that is principal customer as well as qualified prospects.
So starting off proper from the quite commencing with the direct generation.
And that is the Salesforce Voice Data Controller software.